We are committed to protecting your personal information and will use our best endeavors and take all reasonable measures to ensure that the information you provide for us while using this website will be remained confidential and protected from unauthorized access but Vietnam Airlines does not warrant against all unauthorized accesses.
Article 1. Purposes of Personal information collection
Article 2. Items of Personal information to collect and handle
The aforementioned Personal Information is required for specific services, Customers have the right to refuse or not to provide sufficient information required. In such circumstance, we may be unable to deliver you the services in full quality.
Article 3. Methods of Personal Information collection
We collect the Personal Information referred in Article 2 through our Website and sales office.
Article 4. Period for Personal Information retention
We will retain all Personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or until the Personal information are required to be deleted by Customers.
Article 5. Disclosure of Collected Personal Information
We may disclose the Personal Information with and to third parties, such as our travel agents, service providers or travel-related businesses pursuant to prior consent of Customers for the purpose of providing the best services to Customers.
Besides, we may disclose your Personal Information to competent authorities, law agencies and government for security, customs, immigration and other purposes provided in law to the extent required by such bodies or by law.
Article 6. Deletion of Personal Information
The applicable information gets deleted after it is retained for a certain time period in accordance with the internal policy and for other reason for the protection of information by relevant law (Refer to Article 4 Period for Personal Information retention).
Personal information printed on the paper shall be purged using paper shredder or by burning them, and personal data stored in the electronic files shall be purged using the technical method that makes the records unrecoverable.
Article 7. Customer’s rights to the Personal Information collected
Request to view, edit and delete their own personal information at our sales office.
Article 8. Personal Information of children
We collect and use personal information of children under fourteen (14) years only after receiving consent of the children’s legal representative and/or guardian. Children’s legal representative and/or guardian may request to view, edit their children’s personal information or to alter or remove consent at our sales offices.
Article 9. Technical Measures for protecting Personal Information
To secure the safety of Personal Information from a loss, theft, leak, falsification, or damage, we employees the following technical, managerial, physical devises as:
We make sure that the protection for Personal Information is implemented and the person in charge of it complies with the required policy.
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