BAGGAGE

Vietnam Airlines Baggage Information

Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets.

CHECKED BAGGAGE

For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below:

For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). Its total dimensions (width + heights + depth) must not exceed 158cm/62in.

Class of service Allowances  
Business Class business baggage

A + B + C < 158cm/62in

Premium Economy Class,

Economy Class

economy baggage

Important Notice:

If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. Alternatively, passengers may consider sending your baggage as cargo. Please contact us prior to your travel.

HAND BAGGAGE

For tickets issued/exchanged on/after August, 1st 2019, passengers should refer to the below information:

Hand baggage includes hand baggage item(s) and one accessory. For safety reason, the weight and dimension must follow:

Class of service Allowances  
Business business baggage

56(A) X 23(B) X 36(C) cm

30(D) X 15(E) X 40(F) cm

Premium Economy,

Economy

economy baggage

- The maximum weight for a piece of hand baggage item is 10kg/22lb.

- The total weight of hand baggage item(s), one accessory must not exceed:

For Economy class: 12kg/26lb (including a hand baggage item and one accessory)

For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory)

- The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).

- The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.

- Addition to hand baggage item(s) and accessory, passenger may take some personal items on board without fee.

Important Notice:

If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in.

BAGGAGE TIPS

  • It’s always helpful to personalize your baggage with stickers or tags. Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight.
  • We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport.
  • In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage.
  • Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected.
  • In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. This is in accordance with local occupational safety rules.
  • The Free Baggage Allowance might vary for different carriers. Please consider this in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. Please refer to the Interline Baggage Rules for more details.

BAGGAGE ALLOWANCE

To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.

Applies for ticket issued/exchanged on/after August, 1st 2019.

ROUTES ECONOMY (***) PREMIUM ECONOMY BUSINESS
Wholly Vietnam domestic routes 1 x 23 kg 1 x 32 kg 1 x 32 kg
Within Southeast Asia (*) (except wholly Vietnam domestic routes) 1 x 23 kg 1 x 23 kg 1 x 32 kg

Between Vietnam and Japan/Russia;

From Japan to Asia/Australia;

From/to the Americas

1 x 23 kg 1 x 23 kg 1 x 32 kg

Between Vietnam and Hong Kong, China, Taiwan, Korea;

From/to Australia (**)/Europe (**) (except Russia);

Other itineraries

1 x 23 kg 1 x 23 kg 1 x 32 kg

Note:

- Infant without a seat:

From/To the Americas: One piece, with a maximum weight of 23kg/50lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller.

Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket).

- For special passenger type like ethnic/VFR, seaman, student, and labor, the free checked baggage allowance as in following table:

ROUTES ECONOMY PREMIUM ECONOMY BUSINESS
Wholly Vietnam domestic routes 2 pieces of 23 kg 2 pieces of 32 kg 2 pieces of 32 kg
Within Southeast Asia* (except wholly Vietnam Domestic) 2 pieces of 23 kg 2 pieces of 23 kg 2 pieces of 32 kg
Others 2 pieces of 23 kg 3 pieces (23 kg for each) 3 pieces (32 kg for each)

(*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam;

(**) From/to Australia/ Europe (except Russia): economy passenger get one extra standard piece 23kg(50lb) if traveling on/after August, 1st 2019 and on/before December, 31st 2019.

(***) Economy super lite ticket on some routes has no free checked baggage.

Note:

  • Free baggage allowance for infants (under 2 years old):
  • From/To the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller.
  • Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller.
  • In some cases, the baggage allowances printed on your ticket may be different from above mentioned. Baggage allowances printed on your ticket will be applied.
  • For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).
  • If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.
  • Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.

BAGGAGE ALLOWANCE FOR LOTUSMILES AND SKYTEAM MEMBERS

Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below:

BAGGAGE BENEFITS SILVER TITANIUM GOLD PLATINUM ELITE ELITE PLUS
Priority baggage SkyPriority tags - Yes Yes Yes Yes Yes
Extra baggage allowance when weight system applied - + 10 kg + 15 kg + 25 kg + 10 kg + 20 kg
when piece system applied - + 01 piece of 23 kg + 01 piece of 23 kg + 02 pieces (23kg for each) + 01 piece of 23 kg + 01 pieces (23kg for each)

BAGGAGE ALLOWANCES ON CODESHARE FLIGHTS

If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.

For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey.

EXCESS BAGGAGE FEES PAID AT AIRPORT

If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter.

Vietnam Domestic Routes

Flight Sector Fees for Standard piece (VND)
Vietnam Domestic Flights 600,000

 

  Extra fee for overweight baggage (VND) Extra fee for oversize baggage (VND)
Flight Sector Heavy (23~32kg) Super heavy (33~45kg) 158~203 cm
Vietnam Domestic Flights 600,000 1,000,000 600,000

Note:

Standard package: maximum weight of 23kg/50lb and total dimensions of 158cm/62in

Rate: not including VAT

International Flights

  FEES FOR STANDARD PIECE (USD)
FROM/TO ZONE A ZONE B ZONE C
ZONE A 60 120 230
ZONE B 120 120 230
ZONE C 230 230 230

 

  EXTRA FEES FOR OVERWEIGHT BAGGAGE (USD)
  HEAVY (23-32KG) SUPER HEAVY (33-45KG)
FROM/TO ZONE A ZONE B ZONE C ZONE A ZONE B ZONE C
ZONE A 50 60 100 100 150 200
ZONE B 60 60 100 150 150 200
ZONE C 100 100 100 200 200 200

 

  EXTRA FEES FOR OVERWEIGHT BAGGAGE (USD)
  158~203CM
FROM/TO ZONE A ZONE B ZONE C
ZONE A 100 150 200
ZONE B 150 150 200
ZONE C 200 200 200

Note:

If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee.

Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in.

Rate: not including VAT.

For baggage weighing from 33-45kg, passengers should contact the operating carrier.

Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan.

Zone B: China, Korea and Japan and other countries in Asia and Oceania (except Zone A and Australia).

Zone C: Australia, France, Germany, United Kingdom and Russia, countries in the Americas and the other countries in Europe and Africa.

PRE-PAID BAGGAGE

Don’t get caught out at the airport – plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price.

  • • Pre-paid baggage is available for passengers holding Vietnam Airlines tickets, except for infant under 2 years old.
  • • Pre-paid baggage is offered on flights operated by Vietnam Airlines.
  • • Pre-paid baggage must be purchased at least six (6) hours before departure.
  • • Each extra bag needs to meet the same size and weight limits as a standard checked bag.v
  • • Passengers can purchase up to 10 additional bags.
  • • Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline.

Vietnam Domestic Flights

For Vietnam domestic flights, prepaid baggage charges are applied by portion from point of check-in baggage to next stop-over point.

Flight Sector Fees for Standard piece (VND)
Vietnam Domestic Flights 450.000

Note:

Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in.

Fee excludes VAT.

International Flights

  FEES FOR STANDARD PIECE (USD)
FROM/TO ZONE A ZONE B ZONE C
ZONE A 50 100 180
ZONE B 100 100 180
ZONE C 180 180 180

Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and Macau.

Zone B: China, Korea and Japan.

Zone C: Australia, France, Germany, United Kingdom and Russia.

  • • Pre-paid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight.
  • • Pre-paid baggage cannot be endorsed, refunded and/or exchanged to other services or tickets. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. The refund fee is 25% of the unused pre-paid baggage's value.
  • • At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. If your total weight/ dimensions of baggage is in excess of free baggage allowance and pre-paid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy.
  • • For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance.
  • • Please contact with vietnamairways.org if you buy air ticket directly on website vietnamairways.org.

PROHIBITED ITEMS ON CHECKED and CABIN BAGGAGE

Explosives

Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.

Radioactive, Infectious, Toxic Substances, Corrosives

Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.

Gases, Flammable Items

Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.

Other Dangerous Items

Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc.

PROHIBITED ITEMS ON CHECKED and CABIN BAGGAGE

Sharp Objects, Weapons

Knife, Sword, Box Cutter, Dart, Scissors etc.

Firearms and Lookalike Items

All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.

Dangerous Items

Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.

Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.

DO NOT PUT IN CHECKED BAGGAGE

Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc.

RESTRICTED GOODS CARRIED BY PASSENGERS

Portable electronic devices

Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronic such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorder… will be allowed on cabin or in checked baggage as the above table.

Wheelchair, mobility aids

Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations.

Wheelchair, mobility aids with non-removable battery

 

 

Battery (ies) that cannot be removed from the wheelchair or mobility aid (non-collapsible device).

Battery (ies) to remain in the device and securely attached to device

The battery terminals must be protected from short circuits by insulating the terminals

The wheelchair/mobility aid must be switched off and protected from accidental activation

No battery power rating (WH) limitation

Wheelchair, mobility aids with removable battery

Battery (ies) that can be removed from the wheelchair, mobility aid (collapsible device).

The battery (ies) must be removed. The wheelchair/mobility aid may then be checked-in without restriction

The battery (ise) must be protected from short circuit by insulating the terminals

The removed battery (ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage

The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh.

Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. They must be carried as cabin baggage

Smart Baggage

Smart baggage or baggage are powered with a lithium batteries, except for lithium button cells.

Battery can be removed:

If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or

The baggage must be carried in the cabin.

Refer to “Portable electronic devices” above for more detail about lithium battery restrictions.

Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage.

Electronic Cigarettes

Electronic cigarettes including e-cigars and other personal vaporizers are only allowed in carry-on baggage. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only.

In addition, lithium batteries contained in e-cigarettes are subject to lithium battery restrictions.

Dry Ice

Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage.

Liquids, Aerosols and Gels

For international flights departing or connecting in Viet Nam, passengers may bring liquids, aerosols, gels (personal toiletries, perfume, hair spray, aerosol, etc.) on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. These liquids following are exemptions:

Medications have to accompanied by prescriptions in which clearly state the name and address of the doctor who prescribe a medicine, the full name of the person air tickets or boarding pass in case of electronic ticket.

Baby milk/foods have to be accompanied the baby when taken on board aircraft.

The liquids, aerosols, gels purchased either at airport duty free shops or onboard aircraft are exempted from above limitation of capacity providing that such liquids have to be packed in a transparent sealed plastic bag provided by seller.

On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid).

Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article must not exceed 0.5kg or 0.5L and the total net quantity of all such articles (include as carry-on and checked baggage) must not exceed 2kg or 2L per each passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.

DELAYED, DAMAGED AND LOST BAGGAGE

We aim to deliver the baggage to right destinations. However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. Vietnam Airlines will do our utmost to resolve the problems.

Baggage Claim

Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must submit a claim report. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number.

Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on.

Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within:

For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers;

For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered.

Baggage Tracing

We will initiate the tracing of your baggage through our worldwide computerized tracking system and will keep passengers informed of the status of your baggage.

Baggage Delivery

We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost.

Baggage Compensation

In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if passengers wish so.

If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.

Please refer to our General Conditions of Carriage for Passengers and Baggage.

FORGOTTEN OR MISTAKENLY TAKEN BAGGGAGE

Forgotten Articles

Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.

If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately.

Checked baggage

Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. In the event that passengers have forgotten to retrieve your baggage, please contact us immediately.

If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion.

Return of Baggage

If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.

Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.

Taking the wrong baggage

Please immediately return to your airport of arrival, and notify a member of staff.

VietJet Air Baggage Information

REGULATIONS FOR HAND BAGGAGE

Weight must not exceed 07kg

Dimensions not to exceed 56cm × 36cm × 23 cm

Vietjet Air Cabin Baggage

A small handbag (include below bags)

+ 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm × 20cm × 10 cm

+ 01 jacket bag not to exceed 114cm × 60cm × 11cm

+ 01 laptop bag not to exceed 40cm × 30cm × 10cm

Regulations for Checked Baggage

Weight must not exceed 32kg

Dimension not to exceed 119cm × 119cm × 81cm

Vietjet Air Checked Baggage

If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied

You can buy prepaid baggage incentive packages by contact us via email support@vietnamairways.org or call to +84 961 818 165

Forbidden Checked Baggage Items

We reserve the right to refuse carriage of baggage or items as follows:

a. Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling;

b. Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract;

c. Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point;

d. Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature;

e. Fragile or perishable items;

f. Live or dead animals;

g. Human or animal remains;

h. Fresh or frozen seafood and/or raw or frozen meat. These items can be transported as hand baggage if we accept that they have been packaged properly. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. If passengers refuse inspection, we have the right to refuse to carry that luggage;

i. Firearms and ammunition;

j. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach);

k. Weapons such as guns, swords, ancient knives and similar items. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason.

Valuable and fragile goods

Passengers are advised not to leave these items in checked baggage. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards.

Valuable and fragile goods

Passengers are advised not to leave these items in checked baggage. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards.

The Right to Search

For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. We have the right to check your luggage in your absence, if you cannot be found. This is done to check if your baggage contains prohibited or unacceptable goods. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part.

Checked Baggage Procedures

After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Checked baggage must have your name or personal identity securely attached. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law.

Checked Baggage Fees

A baggage fee is charged for the carriage of checked baggage. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. Please refer to our Fee Schedule for more details on all charges. Baggage fees are not refundable and not transferable. Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge.

For health and safety reasons, we will not transport any single item heavier than 32kg or larger than 81cm high × 119cm wide ×and 119cm deep.

Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. Thus, you should buy necessary insurance for these devices. Musical instruments that exceed the size of baggage compartment, but weigh less than 75kg can be carried on board if you buy a seat to use for these instruments and pay appropriates fee. There is no luggage allowance for the additional seat.

- Hand baggage: Passengers (except infants) are allowed a piece of hand baggage on the aircraft. Hand luggage must not be larger than 56cm × 36cm × 23cm and the maximum weight is 7kg. Such baggage must fit under the seat in front of you or in the baggage compartment in the cabin. Baggage that is classified as overweight and/or is not properly packed is not allowed to be carried on the plane. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions:

a) Liquids must be held in individual containers not exceeding 100ml.

b) The containers for any liquids carried on board in hand baggage must be carried in a separate, clear-plastic, zip-top or re-sealable bag; the bag must not have a capacity exceeding 1 liter.

These plastic bags are subject to opening in security zones. You may be required to discard the liquid if it does not meet the above requirements.

Baggage delivery

You will receive your luggage when the luggage is transported to the destination. If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. If you do not collect your luggage within two months, we will dispose of such luggage without incurring any liability to you. Only passengers with the proper baggage tag can collect baggage. We will only hand over baggage to passengers who can prove their ownership of the baggage. If you fail to present a proper baggage tag at the baggage collection point, you must reimburse us for any delivery costs incurred by us in returning your luggage to you. The tag holders’ acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us.

Bamboo Airways Baggage Information

CABIN BAGGAGE

For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows:

Bamboo Airways Cabin Baggage

Hand baggage includes hand baggage item(s) and one accessory. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory.

The total weight of hand baggage item(s), plus one accessory must not exceed:

– For Economy class: 10kg/22lb (including one hand baggage item and one accessory)

– For Business class: 17kg/37lb (including two hand baggage items and one accessory)

The total 3 dimensions (length, width, height) must not exceed:

– For one hand baggage item: 115cm (56cm x 36cm x 23cm)

– For one accessory: 40cm x 30cm x 10cm

One accessory could be a laptop, women’s bag, small backpack, camera, baby-food bag, duty free goods, etc.

  • Food items (fresh or frozen) such as fruits, vegetables, meat, or fish etc; smelling fruits (durian, jackfruit); smelling liquid items (fish sauce, shrimp paste…) are not allowed in carry-on baggage.
  • If your Carry-on baggage exceeds the quantity, weight, or dimensions as specified above, the baggage must be checked in. A service fee for excess checked-in baggage weight may be applied.
  • Young children under two (02) years old are not allowed to bring carry-on baggage onboard.

BAGGAGE ALLOWANCE

Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. Please refer to the table below for the level of baggage allowance applied to each ticket class:

Conditions Economy Plus Business
Hand baggage

07 kg
Complimentary

07 kg
Complimentary

2 packages(2x7kg)
Complimentary

Checked baggage

With fee

20 kg
Complimentary

30 kg
Complimentary

  • Carry-on baggage allowance includes personal items such as handbag, laptop, food bag, foldable stroller, baby bag. Please navigate to “Carry-on luggage” for more details.
  • Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg).
  • Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item).
  • Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage.
  • Bamboo Plus ticket classes: one (01) piece of checked baggage up to 20 kg.
  • Bamboo Business ticket class: one (01) piece of checked baggage up to 30 kg.

For flights from/ to Con Dao (VCS).

Fare class

Carry-on baggage

Checked baggage

Bamboo Business

7 kg

25 kg

Bamboo Plus

7 kg

15 kg

* Pre-paid baggage and extra baggage purchased at the airport are NOT applicable.

Note:

  • Each passenger is allowed to check 01 golf set or 1 bicycle for FREE not exceeding a total weight of 23 kg (applicable to the fare class of Bamboo Plus and Bamboo Business).
  • 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set.
  • Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods.

EXCESS BAGGAGE

If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways.

Bamboo Airways Checked Baggage

  • Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+ width+ height) must not exceed 203 cm.
  • At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight.
  • You can purchase additional checked-in baggage allowance in increments of 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; and 40 kg.

SPECIAL BAGGAGE

Depending on size, large or oversized items can be carried

Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. The list below is a guide to help you plan your travel. If you have a bulky item that does not meet the dimensions listed please let us know.

Special Items:

Special items include, but not limited to, strollers, prams, wheelchairs, crutches, dental braces, artificial limbs, medical equipment, certain types of medicine (official documents showing that passengers need these medicines for valid medical use), sculptures, musical instruments etc.

Passengers could store their special items in overhead compartment or under the seat in front of them.

Oversized Items

Oversized item is any item that exceeds 159 cm – 203 cm (62″ – 80″). Oversized items include, sports equipment such as golf club, skiing equipment, skateboards, bicycle, etc.

Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business).

If the total weight of the bicycle exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage.

The second bicycle or more weighing under 32 kg is charged 600,000 VND / unit (excluding VAT)

Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods.

Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors…; The handlebar of bicycle is rotated into the length of the bike.

Bulky items with a total 03 dimensions > 203 cm or / and 01 dimension > 150 cm or / and weighing > 32 kg are denied carriage as checked baggage. This baggage will be transported as cargo.

* For the fare class of Bamboo Eco, bicycle will be charged as excess baggage.

Sports equipment

Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage (≤ 32 kg)

Note: Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to the fare class of Bamboo Plus, Bamboo Business).

If the total weight of a golf set exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage.

The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT).

* For the fare class of Bamboo Eco, a golf set will be charged as excess baggage.

01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set.

Skiing Equipment/ Water Slide boarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board.

Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes.

Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm.

Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box.

Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box.

Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes.

Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm.

Oversized item that occupies a passenger seat

For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways.

To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time.

Except for golf set and bicycle, the other sport equipment is considered as the standard checked baggage.

Wheelchairs/ baby-strollers are not allowed to considered as checked baggage allowance if a passenger is traveling with a child or an infant and/ or a passenger requiring wheelchair assistance. Each passenger is allowed to check in one wheelchair/ baby-stroller with FREE.

Damaged and lost baggage

If your baggage is damaged, delayed or lost, please contact our staff within seven (07) days of your flight for damaged baggage, and within twenty (21) days of your flight for delayed or lost baggage!

I/ Items left on airplane

The items you have left on the airplane, if found by Bamboo Airways, will be stored at the arriving airport. Please kindly contact us to be supported.

Unclaimed Baggage

Passengers claim their baggage at either the departing airport or the arriving airport.

Passengers claim their baggage at either the departing airport or the arriving airport. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. If passengers do not claim their baggage within ninety (90) days, Bamboo Airways has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable.

II/ Baggage claim

  • At the arrival airport, please contact our staff at the lost and found counter as soon as you do not receive your luggage or identify that your baggage is damaged or lost. Our staff will issue a property issue report (PIR) for you.
  • PIR is a legal basis confirming the abnormal(s) that happened to your luggage; and is one of the bases for Bamboo Airways to settle complaints and compensations later.
  • The form of baggage issue declaration and claim/ complaint, attached with the property issue report (PIR) must be sent to us at the contact address below with the following deadline:
  • Send immediately or within 07 days from the date of receiving the luggage, in the event that baggage-inner item(s) is (are) lost and damage (*).
  • Send immediately or within 21 days from the date of receiving the luggage, for delayed luggage.

III/ Late arrival baggage

If passengers’ baggage(s) is (are) arrived lately, Bamboo Airways will pay compensation for delayed checked baggage in order to assist passengers in purchasing essentials for daily life while waiting for baggage to be returned.

Passengers are entitled to compensation for checked baggage being delayed in the following cases:

  • Passengers do not collect their checked baggage within 24 hours from the actual landing time of the aircraft at the destination in their itinerary.
  • Permanent residence address of passenger(s) is (are) not in the same province/ city which the arrival airport is based (based on passenger identification document).

As soon as luggage is found, we will contact you to agree on time, location and method of returning baggage.

DANGEROUS GOODS

For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board.

See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights:

EXPLOSIVES

Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc.

GASES, FLAMMABLE ITEMS

Gasoline, Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol by Volume etc.…

RADIOACTIVE, INFECTIOUS, TOXIC SUBSTANCES, CORROSIVES

Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.…

OTHER DANGEROUS ITEMS

Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery f or Electronic Equipment (>160 Wh or >8 g lithium) etc.…

SHARP OBJECTS OR WEAPONS

Knife, Sword, Box Cutter, Dart, Scissors etc…

INJURING ITEMS

Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades or Shafts Longer Than 6 cm, Wrenches, Spanners and Pliers Longer Than 10 cm in total length, wrenches, spanners, pliers, etc.…

FIREARMS AND LOOKALIKE ITEMS

All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.…

OTHER DANGEROUS ITEMS

Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martial Art Items, Batons, Self-Defense Sprays (mace/pepper), etc.…

PROHIBITED ITEMS IN CHECKED-IN BAGGAGE

Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery for Electronic Equipment (E.G Power Bank) etc.…

We hope to get your kind support!


Top Destinations

Hanoi

Hanoi

Hanoi is the cultural capital of Vietnam and its heart and soul.

Da Nang City

Da Nang City

Da Nang is a coastal city known for its sandy beaches.

Ho Chi Minh City

Ho Chi Minh City

It is Vietnam’s largest city and an important economic, trade, cultural and research centre.

Phu Quoc

Phu Quoc

It's known for white-sand beaches and resorts.

AS RECOMMENTED ON
recomented on page
PAYMENT SUPPORT
payment support in vietnamairways.org