Vietnam Airways - Fare rules

VIETNAM DOMESTIC FARE RULES

Applied for tickets issued from August 6, 2019 and flight operated by Vietnam Airlines only

Fare Type	Change	Cancellation	Priority check-in	Checked baggage
Business Flex J, C	Permitted without fee	- Before Departure time: USD 30 - On/After Departure time: USD 30 (Exception for Lunar New Year period: USD 45)	Allowed	01 piece (32kg)
Business Classic D, I	Permitted with fee: USD 15	Permitted with fee: USD 30	Allowed	01 piece (32kg)
Economy Flex Y, B, M, S	- Permitted without fee (Exception for Lunar New Year period) - On New for Lunar New Year period + Before Departure time: USD 15 + On/After Departure time: USD 30	- Before Departure time: USD 30 - On/After Departure time: USD 30 (Exception for Lunar New Year period: USD 45)	Allowed	01 piece (23kg)
Economy Classic H, K, L, Q, N, R	- Before Departure time: USD 30 - On/After Departure time: USD 45	- Before Departure time: USD 30 - On/After Departure time: USD 45	Not allowed	01 piece (23kg)
Economy Lite T, E	- Before Departure time: USD 45 - On/After Departure time: Not permitted	Not permitted	Not allowed	01 piece (23kg)
Economy Super Lite A, G, P	Not permitted	Not permitted	Not allowed	No

General Fare Rules:

Combination: permitted. Most restricted condition applied.
Change - Cancellation:

Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passenger have to pay fare difference and change fee (if any)

Change fee:

Multiple change fee: Highest change fee of all change fare component applied.
Refund change fee is not permitted.

From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM VIETNAM

Fare Type	Arrial	Change fee	Cancellation fee	Priority check-in	Advanced Seat	Check-in Baggage
Business Flex J, C	To Europe/ Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Business Flex J, C	To South East Asia, United States, North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Business Classic D, I	To Europe/ Australia	Charged USD50	Charged USD80	Allowed	Allowed	Yes
Business Classic D, I	To South East Asia, United States, North East Asia	Charged USD20	Charged USD50	Allowed	Allowed	Yes
Premium Economy Flex W	To Europe/ Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Premium Economy Flex W	To South East Asia, United States, North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Premium Economy Classic Z, U	To Europe/ Australia	Charged USD50	Charged USD80	Allowed	Allowed	Yes
Premium Economy Classic Z, U	To South East Asia, United States, North East Asia	Charged USD20	Charged USD50	Allowed	Allowed	Yes
Economy Flex Y, M, B, S	To Europe/ Australia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD50	1. Before ticketed flight date: charged USD30 2. On/After ticketed flight date: charged USD80	Not allowed	Allowed	Yes
Economy Flex Y, M, B, S	To South East Asia, United States, North East Asia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD20	1. Before ticketed flight date: charged USD30 2. On/After ticketed flight date: charged USD80	Not allowed	Allowed	Yes
Economy Classic H, K, L, Q, N, R	To Europe/ Australia	Charged: - Before ticketed flight date: USD20 - On/After ticketed flight date: USD50	Charged: - Before ticketed flight date: USD80 - On/After ticketed flight date: USD130	Not allowed	Allowed	Yes
Economy Classic H, K, L, Q, N, R	To South East Asia, United States, North East Asia	Charged: - Before ticketed flight date: USD20 - On/After ticketed flight date: USD50	Charged: - Before ticketed flight date: USD50 - On/After ticketed flight date: USD80	Not allowed	Allowed	Yes
Economy Lite T, A, E	To Europe/ Australia	Charged: - Before ticketed flight date: USD100 - On/After ticketed flight date: USD150	Charged: - Before ticketed flight date: USD130 - On/After ticketed flight date: USD180	Not allowed	Not allowed	Yes
Economy Lite T, A, E	To South East Asia, United States, North East Asia	Charged: - Before ticketed flight date: USD60 - On/After ticketed flight date: USD80	Charged: - Before ticketed flight date: USD80 - On/After ticketed flight date: USD110	Not allowed	Not allowed	Yes
Economy Super Lite G, P	To Europe/ Australia	Charged USD150	Charged USD180	Not allowed	Not allowed	Yes
Economy Super Lite G, P	To South East Asia, United States, North East Asia	Charged USD80	Charged USD110	Not allowed	Not allowed	HAN/SGN/DAD/CXR/VDO to BKK/SGN/KUL/CGK: No Others: Yes

General Fare Rules:

Combination:

Permitted. Most restricted condition applied

Extension:

Economy Lite: Not permitted.
Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).

Change - Cancellation:

Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.

Change fee:

Multiple change fee: Highest change fee of all change fare component applied.
Refund change fee is not permitted.

Upgrade:

Permitted to higher available booking class.
Passenger have to pay fare difference and change fee (if any).

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM OUTSIDE VIETNAM

Fare Type	Departure	Change fee	Cancellation fee	Priority check-in	Advanced Seat	Check-in Baggage
Business Flex J, C	From South East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Korea	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From United States	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Europe	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	Japan	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Taiwan, China	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Russia	Permitted without fee	Permitted without fee	Allowed	Allowed	Yes
Business Classic D, I	From South East Asia	Charged USD20/ SGD30/ THB720/ MYR85/ IDR290000	Charged USD50/ SGD75/ THB1800/ MYR210/ IDR725000	Allowed	Allowed	Yes
	From Korea	Charged KRW30000, except for rebook: free	Charged KRW60000	Allowed	Allowed	Yes
	From North East Asia	Charged CNY130/ HKD360	Charged CNY320/ HKD620	Allowed	Allowed	Yes
	From Australia	Charged AUD50	Charged AUD95	Allowed	Allowed	Yes
	From United States	Charged USD20	Charged USD50	Allowed	Allowed	Yes
	From Europe	Charged EUR/GBP75	Charged EUR/GBP100	Allowed	Allowed	Yes
	From Japan	Charged JPY15000	Charged JPY18200	Allowed	Allowed	Yes
	From Taiwan, China	Free	Charged TWD1400	Allowed	Allowed	Yes
	From Russia	Charged EUR100	Charged EUR130	Allowed	Allowed	Yes
Premium Economy Flex W	From South East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Korea	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From North East Asia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Australia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From United States	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Europe	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Japan	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Taiwan, China	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
	From Russia	Permitted without fee	Charged USD30	Allowed	Allowed	Yes
Premium Economy Classic Z, U	From South East Asia	Charged USD20/ SGD30/ THB720/ MYR85/ IDR290000	Charged USD50/ SGD70/ THB1670/ MYR210/ IDR690000	Allowed	Allowed	Yes
	From Korea	Charged KRW30000, except for rebook: free	Charged KRW75000	Allowed	Allowed	Yes
	From North East Asia	Charged CNY130/HKD360	Charged CNY330/HKD590	Allowed	Allowed	Yes
	From Australia	Charged AUD50	Charged AUD95	Allowed	Allowed	Yes
	From United States	Charged USD20	Charged USD50	Allowed	Allowed	Yes
	From Europe	Charged EUR/GBP75	Charged EUR/GBP100	Allowed	Allowed	Yes
	From Japan	Charged JPY15000	Charged JPY18200	Allowed	Allowed	Yes
	From Taiwan, China	Free	Charged TWD1400	Allowed	Allowed	Yes
	From Russia	Charged EUR100	Charged EUR130	Allowed	Allowed	Yes
Economy Flex Y, M, B, S	From South East Asia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD20/ SGD30/ THB720/ MYR85/ IDR290000	1. Before ticketed flight date: charged USD30/ SGD40/ THB720/ MYR85/ IDR290000 2. On/After ticketed flight date: charged USD50/ SGD70/ THB1670/ MYR210/ IDR690000	Not allowed	Allowed	Yes
	From Korea	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged KRW30000, except for rebook: free	1. Before ticketed flight date: Charged KRW35000 2. On/After ticketed flight date: Charged KRW75000	Not allowed	Allowed	Yes
	From North East Asia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged CNY130/HKD360	1. Before ticketed flight date: Charged CNY200/HKD230 2. On/After ticketed flight date: Charged CNY330/HKD590	Not allowed	Allowed	Yes
	From Australia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged AUD50	1. Before ticketed flight date: Charged AUD45 2. On/After ticketed flight date: Charged AUD95	Not allowed	Allowed	Yes
	From United States	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged USD20	1. Before ticketed flight date: charged USD30 2. On/After ticketed flight date: charged USD50	Not allowed	Allowed	Yes
	From Europe	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged EUR/GBP75	1. Before ticketed flight date: charged EUR/GBP25 2. On/After ticketed flight date: charged EUR/GBP100	Not allowed	Allowed	Yes
	From Japan	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged JPY15000	1. Before ticketed flight date: Charged JPY3200 2. On/After ticketed flight date: Charged JPY18200	Not allowed	Allowed	Yes
	From Taiwan, China	Free	1. Before ticketed flight date: Charged TWD900 2. On/After ticketed flight date: Charged TWD1600	Not allowed	Allowed	Yes
	From Russia	1. Before ticketed flight date: free 2. On/After ticketed flight date: - Y booking class: free - M/B/S booking class: charged EUR100	1. Before ticketed flight date: Charged EUR30 2. On/After ticketed flight date: charged EUR130	Not allowed	Allowed	Yes
Economy Classic H, K, L, Q, N, R	From South East Asia	Charged: - Before ticketed flight date: USD20/ SGD30/ THB720/ MYR85/ IDR290000 - On/After ticketed flight date: USD50/ SGD70/ THB1800/ MYR215/ IDR720000	Charged: - Before ticketed flight date: USD50/ SGD70/ THB1670/ MYR210/ IDR690000 - On/After ticketed flight date: USD80/ SGD110/ THB2750/ MYR340/ IDR1120000	Not allowed	Allowed	Yes
	From Korea	Charged: - Before ticketed flight date: KRW30000, except for rebook: free - On/After ticketed flight date: KRW60000, except for rebook: free	Charged: - Before ticketed flight date: KRW65000 - On/After ticketed flight date: KRW95000	Not allowed	Allowed	Yes
	From North East Asia	Charged: - Before ticketed flight date: CNY130/HKD360 - On/After ticketed flight date: CNY320/HKD510	Charged: - Before ticketed flight date: CNY330/HKD590 - On/After ticketed flight date: CNY520/HKD740	Not allowed	Allowed	Yes
	From Australia	Charged: - Before ticketed flight date: AUD50 - On/After ticketed flight date: AUD150	Charged: - Before ticketed flight date: AUD95 - On/After ticketed flight date: AUD195	Not allowed	Allowed	Yes
	From United States	Charged: - Before ticketed flight date: USD20 - On/After ticketed flight date: USD50	Charged: - Before ticketed flight date: USD50 - On/After ticketed flight date: USD80	Not allowed	Allowed	Yes
	From Europe	Charged: - Before ticketed flight date: EUR/GBP100 - On/After ticketed flight date: EUR/GBP200	Charged: - Before ticketed flight date: EUR/GBP100 - On/After ticketed flight date: EUR/GBP200	Not allowed	Allowed	Yes
	From Japan	Charged: - Before ticketed flight date: JPY15000 - On/After ticketed flight date: JPY25000	Charged: - Before ticketed flight date: JPY18200 - On/After ticketed flight date: JPY28200	Not allowed	Allowed	Yes
	From Taiwan, China	Free	Charged: - Before ticketed flight date: TWD1600 - On/After ticketed flight date: TWD1600	Not allowed	Allowed	Yes
	From Russia	Charged: - Before ticketed flight date: EUR100 - On/After ticketed flight date: EUR150	Charged: - Before ticketed flight date: EUR130 - On/After ticketed flight date: EUR180	Not allowed	Allowed	Yes
Economy Lite T, E, A	From South East Asia	Charged: - Before ticketed flight date: 50USD/ 70SGD/ 1700THB/ 215MYR/ 3600INR/ 190AED/ 730000IDR - On/After ticketed flight date: 80USD/ 115SGD/ 2700THB/ 350MYR/ 5700INR/ 300AED/ 1250000IDR	Charged: - Before ticketed flight date: USD80/ SGD110/ THB2750/ MYR340/ IDR1120000 - On/After ticketed flight date: 110USD/ 145SGD/ 3650THB/ 475MYR/ 7800INR/ 410AED/ 1650000IDR	Not allowed	Not allowed	Yes
	From Korea	Charged: - Before ticketed flight date: KRW60000, except for rebook: free - On/After ticketed flight date: KRW90000, except for rebook: free	Charged: - Before ticketed flight date: KRW95000 - On/After ticketed flight date: KRW125000	Not allowed	Not allowed	Yes
	From North East Asia	Charged: - Before ticketed flight date: CNY450/HKD510 - On/After ticketed flight date: CNY450/HKD510	Charged: - Before ticketed flight date: CNY650/HKD740 - On/After ticketed flight date: CNY800/HKD930	Not allowed	Not allowed	Yes
	From Australia	Charged: - Before ticketed flight date: AUD150 - On/After ticketed flight date: AUD250	Charged: - Before ticketed flight date: AUD195 - On/After ticketed flight date: AUD295	Not allowed	Not allowed	Yes
	From United States	Charged: - Before ticketed flight date: USD100 - On/After ticketed flight date: USD150	Charged: - Before ticketed flight date: USD130 - On/After ticketed flight date: USD180	Not allowed	Not allowed	Yes
	From Europe	Charged EUR/GBP150	Charged EUR/GBP180	Not allowed	Not allowed	Yes
	From Japan	Charged JPY25000	Charged JPY28200	Not allowed	Not allowed	Yes
	From Taiwan, China	Charged TWD700, except for: Revalidate/Reissue/Exchange for rebook: free	Charged TWD1400	Not allowed	Not allowed	Yes
	From Russia	Charged: - Before ticketed flight date: EUR150 - On/After ticketed flight date: EUR250	Charged: - Before ticketed flight date: EUR180 - On/After ticketed flight date: EUR280	Not allowed	Not allowed	Yes
Economy Super Lite G, P	From South East Asia	Charged 80USD/ 115SGD/ 2700THB/ 350MYR/ 5700INR/ 300AED/ 1250000IDR	Charged 110USD/ 145SGD/ 3650THB/ 475MYR/ 7800INR/ 410AED/ 1650000IDR	Not allowed	Not allowed	BKK/SGN/KUL/CGK to HAN/SGN/DAD/CXR/VDO: No Others: Yes
	From Korea	Charged KRW90000	Charged KRW125000	Not allowed	Not allowed	Yes
	From North East Asia	Charged CNY600/HKD700	Charged CNY800/HKD930	Not allowed	Not allowed	Yes
	From Australia	Charged AUD250	Charged AUD295	Not allowed	Not allowed	Yes
	From United States	Charged USD150	Charged USD210	Not allowed	Not allowed	Yes
	From Europe	Charged EUR/GBP150	Charged EUR/GBP210	Not allowed	Not allowed	Yes
	From Japan	Charged JPY25000	Charged JPY28200	Not allowed	Not allowed	Yes
	From Taiwan, China	Charged TWD1000, except for: Revalidate/Reissue/Exchange for rebook: free	Charged TWD1900	Not allowed	Not allowed	Yes
	From Russia	Charged EUR250	Charged EUR280	Not allowed	Not allowed	Yes

General Fare Rules:

Combination:

Permitted. Most restricted condition applied.

Extension:

Economy Lite: Not permitted.
Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).

Change - Cancellation:

Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passenger have to pay fare difference and change fee (if any).

Change fee:

Multiple change fee: Highest change fee of all change fare component applied.
Refund change fee is not permitted.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

VIETJET AIR CONDITIONS

Conditions	ECO	DELUXE	SKYBOSS
Hand baggage	07 kg	07 kg	10 kg
Checked baggage	Purchase	20 kg	30 kg
Changes in name	Not Permitted	Not Permitted	Not Permitted
Changes in itinerary	• Change fee, and fare difference (if any) apply	• Free of charge • Fare difference applies (if any)	• Free of charge • Fare difference applies (if any)
Upgrade	• Change fee, and fare difference (if any) apply	• Free of charge • Fare difference applies (if any)	Not applicable
No-show	• The no-show flight ticket is automatically cancelled • The entire fare of the cancelled flight is forfeited		Contact us within 3 working days after the scheduled departure time to request cancelling
Cancelation & credit shell	• Not Permitted	• Not Permitted	• Permitted with fee (*) • Credit shell is valid for use up to 01 year
Time condition	All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Note:

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Vietjet (VZ) Fare & Flights

(*) Only applicable to ticket booked with original SkyBoss fare (not applicable to SkyBoss fare upgraded from other fare types). Credit shell is valid for use up to 01 (one) year from the scheduled departure date of the cancelled flight. System administration fee applies.

(*) For flights operated by Vietjet Air and Thai Vietjet Air, customers will not be refunded in cash or money to customers' bank account/credit card in all cases.

Changing fee

Package	Domestic	International
Route, date, flight change	USD 20	USD 45
Name change	USD 25	USD 45
Cancelation & credit shell (SkyBoss only)	USD 25	USD 45

Baggage Fare

Package	Domestic	International			Note
Package	Domestic	BKK/RGN/KUL	HKG/TPE/TNN /RMQ/KHH/REP/SIN	ICN/PUS/PUS-REP (1 stop-HAN)	Note
15kg	USD 10	USD 18	USD 23	USD 30	Prepaid baggage via website.
20kg	USD 12	USD 20	USD 25	USD 35
25kg	USD 15	USD 30	USD 36	USD 45
30kg	USD 19	USD 35	USD 43	USD 55
35kg	USD 22	USD 40	USD 49	USD 65
40kg	24 USD	USD 45	USD 56	USD 75
Baggage at the airport	USD 15 / 15kg	USD 30 / 20kg		USD 40 / 20kg	Buy at the airport (3 hours before departure time)
Over weight	USD 2 / kg	USD 15 / kg			Buy at the airport (3 hours before departure time)

BAMBOO AIRWAYS CONDITIONS

Conditions	Economy	Plus	Business
Hand baggage	07 kg	07 kg	2 x 07 kg
Checked baggage	Purchase	20 kg	30 kg
Changes in name	Not permitted	Permitted with fee	Permitted with fee
Changes in itinerary	Not permitted	• Change fee, and fare difference (if any) apply	• Change fee, and fare difference (if any) apply
Cancellation/Refund	Not permitted	Permitted with fee	Permitted with fee
No-show	After the departure of flight time
Time condition	24 hours before the 1st commencing flight departure time

Note: For Bamboo Business, Flight date / time change is applied:

• Free of charge + fare difference if any upon your request before 24 hours from commencing flight departure time.

• A fee + fare difference if any upon your request within 24 hours after commencing flight departure time.

Changing fee

	Economy	Plus	Business
Route/ itinerary change	USD 20	USD 20	Before 24 hours from departure time: Free After that: USD15
Date, time change	USD 20	USD 20	Free of charge
Name change	Not permitted	USD 25	USD 25
Cancellation/refund	Not permitted	Not permitted	USD 25 / USD 35 (in high season)

Baggage Fare

Package	Domestic	International				Note
Package	Domestic	BKK/RGN/KUL	HKG/TPE/TNN /RMQ/KHH/REP/SIN	ICN/PUS/PUS-REP (1 stop-HAN)	Others	Note
15kg	USD 10	USD 18	USD 23	USD 30	USD 40	Prepaid baggage via website.
20kg	USD 12	USD 20	USD 25	USD 35	USD 45
25kg	USD 15	USD 30	USD 36	USD 45	USD 60
30kg	USD 19	USD 35	USD 43	USD 55	USD 75
35kg	USD 22	USD 40	USD 49	USD 65	85 USD
40kg	24 USD	USD 45	USD 56	USD 75	95 USD
Baggage at the airport	16 USD / 15kg	USD 30 / 20kg		USD 40 / 20kg	60 USD / 20kg	Buy at the airport (3 hours before departure time)
Over weight	2.5 USD / kg	USD 15 / kg				Buy at the airport (3 hours before departure time)

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FARE RULES

VIETNAM DOMESTIC FARE RULES

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM VIETNAM

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM OUTSIDE VIETNAM

VIETJET AIR CONDITIONS

Changing fee

Baggage Fare

BAMBOO AIRWAYS CONDITIONS

Changing fee

Baggage Fare

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